Cancellation & Refund

Last updated: 18/09/2022

Refunds

  • We are happy to offer a refund on products purchased so long as the product is unopened and is in the original packaging, which is resalable.

  • The product/s must be returned to us by courier (at your own cost) within 4 days of the date of purchase.

  • We don’t accept liability for packages damaged during return transit. It is customer’s responsibility to pack the product properly to prevent any damage during transit.

  • The eligible returns once confirmed from our end can be sent to the following address : Sanfilo Pharma, Flat No-1, Gaurav Sitare CHS, Saibaba Nagar, Behind Bhatia School, Boriwali West Mumbai MH 400092

  • To request a refund, please email www.sanfilo.com with the details of the products you wish to return. We will issue reference number on receiving your email to facilitate return.

 

Shipping Cost

  • We provide all support to facilitate return. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself.

  • If customer is sending back the product, the risk of loss/damage lies with the customer. Proof of postage is not proof of delivery therefore please use reliable courier.

 

Cancellations and Refund

  • We do not offer any exchange for products purchased.

  • If you wish to cancel a confirmed order, please mail us at www.sanfilo .com and leave a message on 8779985534.

  • Since our system is quick in ensuring timely delivery of orders received in a day, we do not promise amendments if requested after 2 pm on the day of dispatch but will do our best to help you.

 

Shipping and Delivery

  • All Indian pin codes where reputed couriers deliver.

  • Shipping is free in the year 2022, which may change without notification.

  • Please allow 2-5 business days for shipment depending on your pin code.